Politique de remboursement
Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery at sale@swiss-plus.eu. Please include your order number and clear photographs so we can assess the issue and provide a suitable solution as quickly as possible.
Returns & Non-Returnable Items
As most SWISS PLUS jewelry is custom-made or personalized, the following items cannot be returned or exchanged unless they arrive damaged or have a manufacturing defect:
- Personalized jewelry
- Engraved jewelry
- Made-to-order jewelry
- Custom-sized rings
- Sale items
- Gift cards
Standard, non-personalized jewelry may be returned within the applicable return period, provided it is:
- Unworn and unused
- In its original packaging
- Accompanied by proof of purchase
Exchanges
If you would like a different size or design, please contact us first.
For eligible products, the quickest way to receive a replacement is to return the approved item and place a new order.
European Union 14-Day Right of Withdrawal
For standard, non-personalized products delivered within the European Union, you have the legal right to cancel or return your order within 14 days without giving a reason.
This right does not apply to personalized, engraved, or custom-made jewelry, in accordance with applicable EU consumer protection regulations.
Returned items must be:
- Unused and unworn
- In their original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at: