Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by SWISS PLUS. Throughout the site, the terms “we”, “us” and “our” refer to SWISS PLUS.
SWISS PLUS offers this website, including all information, tools, products and services available through this site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our website and/or purchasing a product from us, you engage in our Service and agree to be bound by these Terms of Service, together with any additional terms, conditions and policies referenced herein or made available on our website.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country or place of residence, or that you have obtained the consent of a parent or legal guardian.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website or services.
You must not transmit viruses, malicious code or any other material that may interfere with the operation or security of the website.
A breach of these Terms may result in the immediate termination of your access to our Service.
SECTION 2 – PRODUCTS
SWISS PLUS specializes in handcrafted 925 sterling silver jewelry, including custom rings, personalized pendants, bracelets, earrings, engraved jewelry and made-to-order silver pieces.
Many of our products are handcrafted, personalized or produced according to customer specifications. As a result, slight variations in finish, texture, dimensions or appearance may occur. These natural variations are part of the handcrafted character of the product and are not considered defects.
We make every reasonable effort to display product descriptions, specifications, photographs and colours as accurately as possible. However, actual colours and appearance may vary depending on your device, screen settings and lighting conditions.
We reserve the right to modify, limit or discontinue any product or service at any time without prior notice.
All products are subject to availability.
SECTION 3 – PRICING
All prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors, product description errors or other inaccuracies at any time, including after an order has been submitted.
Any applicable taxes, shipping charges or import duties will be displayed during checkout where possible or may be charged separately by the relevant authorities.
SECTION 4 – ORDERS
We reserve the right to refuse, limit or cancel any order where fraudulent, inaccurate, unauthorized or suspicious activity is detected.
Customers are responsible for providing complete and accurate billing, shipping and contact information.
For personalized or custom-made products, customers are also responsible for providing accurate information concerning:
- Ring size
- Engraving text
- Names, initials or dates
- Design preferences
- Other personalization instructions
Customers must carefully review all personalization details before submitting an order.
Once production has started on a personalized, engraved or made-to-order item, changes or cancellations may no longer be possible.
If we cancel or modify an order after payment has been received, any applicable refund will be processed to the original payment method.
SECTION 5 – RETURNS AND REFUNDS
Returns, exchanges, cancellations and refunds are handled in accordance with our Refund Policy, available on our website.
Personalized, engraved, custom-sized and made-to-order products may not be eligible for return or cancellation, except where the product is defective, damaged or incorrect.
Customers should review our Refund Policy before placing an order.
SECTION 6 – THIRD-PARTY SERVICES
Our website may include links to third-party websites, applications, payment providers or services.
We are not responsible for the content, availability, privacy practices, security or accuracy of third-party websites or services.
Your use of third-party services may be subject to separate terms and policies established by the relevant third party.
SECTION 7 – PERSONAL INFORMATION
Your submission and processing of personal information through our website is governed by our Privacy Policy.
Customers are responsible for ensuring that the personal information they provide is accurate and up to date.
SECTION 8 – INTELLECTUAL PROPERTY
All content displayed on this website, including text, images, graphics, logos, product photographs, designs and branding, belongs to SWISS PLUS or its respective licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish or commercially exploit any website content without prior written permission.
SECTION 9 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, SWISS PLUS shall not be liable for any indirect, incidental, special or consequential loss arising from the use of this website, our products or our services.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
SECTION 10 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Kingdom.
Any disputes shall be subject to the jurisdiction of the competent courts, unless mandatory consumer protection laws provide otherwise.
SECTION 11 – CHANGES TO THESE TERMS
We reserve the right to update, modify or replace these Terms of Service at any time.
The most current version will always be available on this website.
Continued use of the website following the publication of changes constitutes acceptance of the updated Terms.
SECTION 12 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
SWISS PLUS
Email:
sale@swiss-plus.eu
Operated by:
SWISS HOME MARKET LTD
63 Highstone Mansions
Camden Road
London NW1 9DY
United Kingdom
Company Number: 15534357